Virtual Assistant Jobs in Kumasi

Job Description

Company: Brigham Healthcare Services
Job Title: Virtual Assistant
Employment Location: Kumasi
Application Deadline: Dec 19, 2026
Industry: Healthcare / Administration / Customer Support
Salary: Not Disclosed
Work Schedule: Flexible or Company-Assigned Working Hours

Job Overview

Brigham Healthcare Services is seeking a highly organized, proactive, and detail-oriented Virtual Assistant to provide administrative and customer support services remotely. The successful candidate will assist with communication management, appointment scheduling, travel coordination, customer engagement, and lead generation while supporting efficient day-to-day operations.

This role is ideal for candidates with strong communication, multitasking, and organizational skills who can work independently in a fast-paced environment.

Job seekers exploring remote and administrative opportunities may also browse job vacancies in Ghana for updated virtual assistant, customer service, and office support vacancies.

Key Duties and Responsibilities (Job Description)

The Virtual Assistant will be responsible for:

Administrative Support

• Managing day-to-day virtual administrative tasks to ensure smooth operations.
• Organizing files, records, and digital documentation.
• Preparing reports, spreadsheets, and administrative updates when required.
• Maintaining confidentiality of company and customer information.

Email and Communication Management

• Answering and responding to emails and customer inquiries professionally and promptly.
• Managing internal and external communication channels.
• Following up on customer requests and providing timely support.

Phone Call Management

• Handling inbound and outbound phone calls professionally.
• Assisting customers with inquiries, service requests, and scheduling matters.
• Escalating urgent concerns to the appropriate department when necessary.

Appointment Scheduling

• Coordinating and scheduling appointments, meetings, and calendars.
• Sending reminders and maintaining organized schedules for executives or teams.
• Managing scheduling conflicts and updates efficiently.

Travel Arrangements

• Coordinating travel logistics such as:
  • Flight bookings
  • Accommodation reservations
  • Travel itineraries
  • Transportation planning
• Ensuring travel arrangements align with company policies and schedules.

Candidates interested in remote work and customer support careers across Africa can also check job openings in Nigeria for updated virtual, administrative, and customer care jobs.

Lead Generation and Cold Calling

• Making cold calls to prospective clients or customers to generate leads.
• Supporting marketing and sales initiatives through customer outreach.
• Recording and updating lead information in company systems.
• Following communication scripts and customer engagement strategies.

Customer Service

• Providing professional customer support and maintaining positive relationships.
• Resolving inquiries or directing issues to relevant departments.
• Supporting customer retention and satisfaction initiatives.

Required Qualifications and Education

Applicants should possess:

Education Requirements

• A Diploma or Bachelor’s Degree in:
  • Business Administration
  • Office Administration
  • Communications
  • Marketing
  • Customer Service
  • Healthcare Administration
  • Or a related field

Added Advantage

• Certifications or training in:
  • Virtual assistance
  • Customer relationship management (CRM)
  • Administrative support
  • Digital communication tools
  • Sales or customer engagement

Experience Requirements

Candidates should have:

• Minimum 1–3 years of experience in:
  • Virtual assistance
  • Administrative support
  • Customer service
  • Call center operations
  • Office administration
  • Sales support or lead generation
• Previous experience handling remote administrative duties will be an added advantage.

Technical Skills and Competencies

The ideal candidate should possess:

• Strong computer literacy and digital skills
• Proficiency in:
  • Microsoft Office Suite
  • Google Workspace
  • Email management tools
  • Calendar and scheduling systems
  • Video conferencing platforms
• Familiarity with:
  • CRM systems
  • Customer support software
  • Online communication platforms

Soft Skills & Personal Attributes

Successful candidates should demonstrate:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Professional phone etiquette
• Strong customer service orientation
• Ability to work independently and remotely
• Time management and problem-solving skills

Salary and Benefits

• Salary: Not disclosed by the employer
• Competitive compensation package depending on experience and qualifications
• Flexible or remote working arrangements (subject to employer policy)
• Professional growth opportunities
• Exposure to healthcare administration and customer service operations

Training and Career Development

The selected candidate may receive:

• Administrative systems and workflow training
• Customer communication and service excellence training
• CRM and scheduling platform onboarding
• Lead generation and customer engagement coaching
• Healthcare administrative orientation

Professionals seeking wider remote and office support opportunities may also visit job opportunities in South Africa for administrative, customer service, and virtual assistant roles.

How to Apply

Interested applicants should submit their applications through the employer’s official “Apply Here” platform before the stated deadline.

Application Deadline

Dec 19, 2026

Important Note: Only shortlisted candidates will be contacted for interviews and further recruitment processes.