Job Description

CRM Developer Job at mPharma Ghana

Transform Customer Engagement Through Healthcare Technology

Company Name: mPharma

Location: Accra, Ghana

Industry: Health Technology, Digital Healthcare, Pharmaceutical Technology

Employment Type: Full-Time

Department: Technology and Digital Solutions

Position: CRM Developer

Salary: GHS 14,500 – GHS 30,000 per month

Reporting To: Head of Digital Products

Work Arrangement: Hybrid

Application Mode: Online Application

Reference Number: MPH-CRM-2026-GH

Number of Vacancies: 2

About mPharma

mPharma is a Ghanaian technology-driven healthcare company headquartered in Accra. Founded in 2013, the company leverages technology, pharmacy networks, healthcare data, and digital platforms to improve access to affordable, high-quality medicines and healthcare services across Africa. The organization works with pharmacies, healthcare providers, pharmaceutical companies, and healthcare institutions to improve patient outcomes through innovative technology solutions.

Operating across multiple African markets, mPharma continues to expand its digital infrastructure, healthcare technology platforms, pharmacy management systems, telemedicine solutions, and customer engagement technologies. The company’s growth strategy relies heavily on modern software development, data analytics, cloud platforms, customer relationship management systems, and digital healthcare innovation.

Professionals searching for jobs in Ghana often seek employers that combine innovation, meaningful social impact, and long-term career advancement opportunities. mPharma provides all three through its rapidly expanding technology ecosystem.

Position Overview

mPharma is seeking a highly skilled CRM Developer to design, develop, customize, integrate, and optimize enterprise customer relationship management solutions that support patient engagement, customer service, pharmacy operations, healthcare partnerships, digital healthcare programs, marketing initiatives, and business growth objectives.

The successful candidate will work closely with software engineers, product managers, healthcare professionals, data analysts, customer experience teams, and business stakeholders to deliver scalable CRM solutions that improve customer interactions and operational efficiency.

Candidates looking for job openings in Ghana within a technology-driven healthcare environment will find this role particularly rewarding because it combines software engineering expertise with healthcare innovation.

Key Job Responsibilities

The CRM Developer will be responsible for:

• Designing and implementing CRM solutions.

• Developing custom CRM applications.

• Configuring customer engagement workflows.

• Building automation processes for healthcare operations.

• Creating API integrations between CRM platforms and healthcare systems.

• Managing customer and patient relationship databases.

• Supporting customer retention initiatives.

• Optimizing CRM performance and scalability.

• Developing dashboards and business intelligence reports.

• Configuring customer service management tools.

• Maintaining CRM security standards.

• Supporting marketing automation initiatives.

• Implementing customer segmentation solutions.

• Performing software testing and quality assurance.

• Troubleshooting technical issues.

• Creating technical documentation.

• Supporting system upgrades and migrations.

• Collaborating with cross-functional teams.

Many professionals exploring vacancies in Ghana seek opportunities where their technical contributions directly impact customer experience and business performance.

Healthcare CRM Development Responsibilities

As part of the digital healthcare team, the CRM Developer will:

• Support patient engagement initiatives.

• Develop customer loyalty management features.

• Build healthcare communication workflows.

• Improve appointment management systems.

• Support pharmacy relationship management programs.

• Enhance healthcare service delivery processes.

• Develop automated notification systems.

• Improve customer onboarding journeys.

• Support telemedicine integration initiatives.

• Design customer feedback management tools.

The position plays a critical role in supporting mPharma’s mission of improving healthcare accessibility through technology.

Technical Responsibilities

The selected candidate will work with technologies including:

• Microsoft Dynamics 365

• Salesforce CRM

• HubSpot CRM

• SQL Server

• PostgreSQL

• REST APIs

• Azure Cloud

• AWS Services

• JavaScript

• TypeScript

• C#

• .NET Framework

• Power Platform

• Power BI

• Enterprise Integration Platforms

• Customer Analytics Systems

Professionals interested in jobs in Accra often prioritize organizations offering exposure to enterprise-scale technology environments.

Required Qualifications

Candidates must possess:

• Bachelor’s Degree in Computer Science.

• Bachelor’s Degree in Information Technology.

• Bachelor’s Degree in Software Engineering.

• Bachelor’s Degree in Information Systems.

• Bachelor’s Degree in Computer Engineering or related discipline.

Additional certifications will be advantageous:

• Microsoft Dynamics Certification.

• Salesforce Developer Certification.

• Azure Certification.

• AWS Certification.

• CRM Platform Certifications.

• Agile Project Management Certifications.

Applicants researching job in Ghana opportunities should ensure their qualifications align with modern enterprise software development requirements.

Experience Requirements

• Minimum 3 to 7 years of CRM development experience.

• Experience developing enterprise applications.

• Experience integrating CRM systems with external platforms.

• Experience working with cloud technologies.

• Experience supporting digital transformation initiatives.

• Experience in healthcare technology environments is preferred.

• Experience with customer analytics and reporting systems.

• Experience with software lifecycle management.

Candidates applying through various job portal in Ghana platforms frequently compete for specialized CRM positions requiring both technical expertise and business understanding.

Core Technical Skills

The ideal candidate should demonstrate:

• CRM customization expertise.

• API development experience.

• Database design knowledge.

• Data integration skills.

• Software architecture understanding.

• Cloud platform experience.

• User experience awareness.

• Data security knowledge.

• Reporting and analytics expertise.

• System troubleshooting capabilities.

• Performance optimization skills.

• Technical documentation proficiency.

Soft Skills and Professional Competencies

The CRM Developer should possess:

• Strong analytical thinking.

• Excellent communication skills.

• Problem-solving abilities.

• Stakeholder management skills.

• Team collaboration capabilities.

• Time management expertise.

• Innovation mindset.

• Attention to detail.

• Project coordination skills.

• Adaptability and flexibility.

Organizations conducting recruitment in Ghana increasingly prioritize professionals who combine technical excellence with strong interpersonal skills.

Training and Development

mPharma invests heavily in employee growth and professional development. Successful candidates may receive:

• CRM certification sponsorship.

• Cloud computing training.

• Healthcare technology workshops.

• Leadership development programs.

• Agile development training.

• Data analytics certification support.

• Cybersecurity awareness programs.

• Professional conference participation.

• Technical mentorship opportunities.

• Innovation and product development workshops.

Individuals searching for hiring in Ghana opportunities often prefer organizations that actively support continuous learning and certification.

Performance Indicators

Performance will be evaluated based on:

• CRM system reliability.

• Project delivery timelines.

• Customer satisfaction improvements.

• System integration success.

• Data quality management.

• Automation efficiency.

• Platform performance optimization.

• User adoption rates.

• Security compliance.

• Innovation contributions.

Compensation and Benefits

The successful candidate will receive:

• Competitive salary package.

• Annual performance bonus.

• Comprehensive medical insurance.

• Pension contributions.

• Paid annual leave.

• Professional certification sponsorship.

• Learning and development support.

• Employee wellness programs.

• Career progression opportunities.

• Flexible work arrangements.

• Technology allowances.

• Life insurance coverage.

Career Progression Path

This role offers advancement opportunities into:

• Senior CRM Developer

• CRM Solutions Architect

• Technical Lead

• Product Engineering Manager

• Enterprise Applications Manager

• Digital Transformation Manager

• Technology Director

Professionals exploring hire in Ghana opportunities often prioritize employers that provide clearly defined career pathways.

Why Join mPharma?

Working at mPharma means contributing to one of Africa’s most innovative health technology companies. The organization uses technology to improve healthcare accessibility, pharmacy operations, medicine availability, and patient outcomes across multiple African countries.

Employees have opportunities to build technology products that impact millions of healthcare consumers while working alongside talented engineers, healthcare professionals, and business leaders.

Industry Resources

Candidates interested in monitoring broader employment opportunities may visit latest vacancies in Ghana for career-related information and industry updates.

Professionals searching for jobs in Kumasi and vacancies in Accra often compare opportunities across technology, healthcare, and fintech sectors before making career decisions.

Additional regional employment insights can be explored through Latest vacancies in Rwanda for candidates interested in understanding broader African technology hiring trends.

The demand for CRM professionals continues to grow as organizations invest heavily in customer engagement, digital healthcare services, automation platforms, and analytics solutions.

Individuals researching recruit in Ghana initiatives will notice increasing investment in customer experience technology, cloud platforms, and enterprise software solutions.

Technology professionals may also review opportunities and labor market developments through Latest vacancies in Senegal while comparing digital transformation careers across West Africa.

Candidates exploring job posting in Ghana, jobs in Tema, and recruitment in Accra frequently encounter strong demand for CRM developers, software engineers, and digital product specialists.

Further regional career insights can be found through Latest vacancies in Sierra Leone for professionals considering cross-border technology opportunities.

Application Process

Interested candidates should submit:

• Updated CV/Resume.

• Cover Letter.

• Academic Certificates.

• Professional Certifications.

• Technical Portfolio.

• Employment References.

• Identification Documents.

• Training Records.

Only shortlisted applicants will be contacted for interviews and technical assessments.

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