Head of Digital Banking Job Vacancy in Accra, Ghana – Banking & Financial Services

Job Description

Position:Head of Digital Banking

Company:Ecobank Ghana

Location:Accra, Ghana

Experience:5+ years in digital banking, product development, and financial services

Education:Bachelor’s degree in Business Administration, Finance, or related field; Master’s preferred

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Digital Banking

Salary:SSP 120,000 – 180,000 per annum

Vacancies:1

Company Overview

Ecobank Ghana is a leading pan-African banking institution with a strong footprint across the continent. Established in 1985, Ecobank provides a comprehensive suite of retail, corporate, and investment banking services to individuals and businesses alike. With a commitment to financial inclusion, innovation, and sustainable growth, Ecobank Ghana has become a trusted partner for customers seeking modern banking solutions. The bank’s digital platforms serve millions of users, positioning it at the forefront of the digital transformation wave in Africa. As part of its expansion strategy, Ecobank continuously seeks top talent to drive its vision of delivering seamless, secure, and customer‑centric financial experiences. This role offers a unique opportunity to shape the future of digital banking in Ghana, contributing to the broader mission of empowering communities and fostering economic development. Keywords: Ghana Jobs, Jobs in Ghana, Career Opportunities in Ghana, Employment in Ghana.

Job Overview

The Head of Digital Banking will lead the design, development, and execution of Ecobank Ghana’s digital banking strategy. Reporting to the Chief Digital Officer, you will oversee the creation of innovative mobile and online banking products, enhance user experience, and ensure regulatory compliance across all digital channels. You will collaborate with cross‑functional teams, including IT, risk, marketing, and operations, to deliver end‑to‑end solutions that meet the evolving needs of customers. This position plays a pivotal role in driving revenue growth, improving operational efficiency, and strengthening the bank’s competitive edge in the digital landscape. For more details, visit Ghana Job Search. Keywords: Job Vacancy in Ghana, Hiring in Ghana, Jobs in Ghana.

Key Responsibilities

• Develop and implement a comprehensive digital banking roadmap aligned with corporate objectives.
• Lead product ideation, design, testing, and launch of mobile apps, internet banking, and emerging fintech solutions.
• Collaborate with risk and compliance teams to embed security and regulatory standards into all digital offerings.
• Analyze customer data and market trends to identify opportunities for new digital services and enhancements.
• Manage relationships with technology vendors, fintech partners, and internal development teams.
• Monitor key performance indicators (KPIs) and generate insights to continuously improve user experience and adoption rates.
• Champion a culture of innovation, agile development, and customer‑centric thinking across the digital banking department.

Required Skills

• Proven expertise in digital banking platforms, mobile app development, and online payment ecosystems.
• Strong strategic thinking with the ability to translate business goals into actionable digital initiatives.
• Excellent leadership and stakeholder management skills, capable of influencing senior executives and cross‑functional teams.
• Deep understanding of Ghanaian banking regulations, data protection, and cybersecurity best practices.
• Analytical mindset with proficiency in data analytics tools and customer journey mapping.
• Effective communication skills, both written and verbal, to articulate complex concepts to diverse audiences.

Education

A bachelor’s degree in Business Administration, Finance, Computer Science, or a related discipline is required. A master’s degree (MBA or MSc) in Financial Technology, Digital Innovation, or a comparable field is highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of progressive experience in digital banking, fintech product management, or related financial services roles. Demonstrated success in launching digital products, managing cross‑functional teams, and achieving measurable business outcomes is essential.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 annually, commensurate with experience, qualifications, and performance. The package includes performance‑based bonuses and a comprehensive benefits suite.

Benefits

• Competitive salary with annual performance bonuses.
• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Generous paid leave, including vacation, sick days, and public holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for career advancement and international assignments.

Training

• Onboarding program covering Ecobank’s culture, systems, and compliance framework.
• Continuous professional development through workshops, certifications, and e‑learning platforms.
• Leadership development tracks for high‑potential employees.
• Access to industry conferences and fintech innovation labs.
• Mentorship programs pairing new hires with senior digital leaders.

Working Environment

Ecobank Ghana offers a dynamic, collaborative, and inclusive workplace where innovation thrives. Employees work in modern office spaces equipped with state‑of‑the‑art technology, fostering creativity and efficiency. The bank promotes a flexible work culture, encouraging work‑life balance through remote work options and flexible hours where appropriate. Diversity and inclusion are core values, ensuring that every team member feels respected, valued, and empowered to contribute their best.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience via the online application portal on the Ecobank Careers page. Applications will be screened by the Talent Acquisition team, followed by a preliminary interview, technical assessment, and final interview with senior leadership. Shortlisted candidates will be notified within two weeks of submission.

Equal Opportunity Statement

Ecobank Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.