Network Operations Center (NOC) Supervisor Job Vacancy in Accra, Ghana – Telecom

Job Description

Position: Network Operations Center (NOC) Supervisor

Company: MTN Ghana

Location: Accra, Ghana

Experience: 5+ years in network operations and management

Education: Bachelor’s degree in Telecommunications, Computer Science, or related field

Employment Type: Full-time

Industry: Telecom

Department: Network Operations

Salary: 30,000 – 45,000 SSP per month

Vacancies:1

Company Overview

MTN Ghana is a leading telecommunications provider delivering innovative mobile and data services across the nation. With a strong commitment to digital inclusion, MTN Ghana connects millions of customers, supports local businesses, and drives economic growth. As part of the broader MTN Group, the company brings global expertise to the Ghanaian market, fostering a culture of excellence, sustainability, and community impact. This reputation makes MTN Ghana a top choice for professionals seeking rewarding career opportunities in Ghana Jobs and a vibrant workplace that values talent and ambition.

Job Overview

The Network Operations Center (NOC) Supervisor will lead a team of engineers and technicians responsible for monitoring, maintaining, and optimizing MTN Ghana’s extensive network infrastructure. This role ensures high availability, performance, and security of voice, data, and broadband services, directly contributing to customer satisfaction and the company’s market leadership. The successful candidate will collaborate with cross‑functional teams, implement best practices, and drive continuous improvement initiatives. For more information about MTN Ghana and its career pathways, visit https://ghanajobsearch.com/ and explore the latest opportunities for Jobs in Ghana.

Key Responsibilities

• Supervise daily NOC activities, including real‑time monitoring, incident detection, and escalation procedures.
• Coordinate with network engineering, security, and service assurance teams to resolve faults within defined Service Level Agreements (SLAs).
• Develop and maintain operational dashboards, performance reports, and root‑cause analysis documentation.
• Lead incident response drills, post‑incident reviews, and corrective action plans to enhance network resilience.
• Manage shift schedules, ensure adequate staffing, and mentor junior staff to build technical expertise.
• Implement and enforce network policies, change management processes, and compliance standards.
• Collaborate with vendors and third‑party service providers to troubleshoot and resolve equipment issues.
• Identify opportunities for automation, process optimization, and cost reduction within NOC operations.

Required Skills

• Strong knowledge of telecom network technologies (LTE, 5G, MPLS, IP routing, switching).
• Proficiency with network monitoring tools (e.g., SolarWinds, NetAct, Nagios).
• Excellent problem‑solving abilities and analytical thinking.
• Effective leadership, team management, and communication skills.
• Experience with incident management frameworks such as ITIL.
• Ability to work under pressure and prioritize multiple tasks.
• Familiarity with cybersecurity best practices in a telecom environment.

Education

A Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related discipline is required. Professional certifications such as CCNP, JNCIP, or ITIL Foundation are highly desirable and demonstrate a commitment to technical excellence.

Experience

Applicants must have a minimum of five years of hands‑on experience in network operations, with at least two years in a supervisory or lead role. Experience within a large‑scale mobile network operator or a similar telecom environment is essential for success in this position.

Salary

The role offers a competitive salary ranging from 30,000 to 45,000 SSP per month, commensurate with experience and qualifications. Additional performance‑based incentives and benefits are part of the total compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching contributions.
• Annual performance bonus and employee recognition awards.
• Paid parental leave, annual leave, and public holidays.
• Employee assistance program and wellness initiatives.

Training

• Access to MTN Academy for continuous learning and professional development.
• Sponsored certifications and technical workshops.
• Mentorship programs pairing new supervisors with senior leaders.
• Regular internal seminars on emerging telecom technologies such as 5G and IoT.

Working Environment

MTN Ghana provides a dynamic, collaborative, and inclusive workplace where innovation thrives. The NOC operates 24/7, and the supervisor will manage rotating shifts to ensure seamless coverage. State‑of‑the‑art facilities, modern monitoring stations, and a supportive leadership team create an environment conducive to growth and achievement.

Application Process

Interested candidates should submit their updated CV through the MTN Ghana careers portal. The selection process includes an initial screening, technical assessment, and interview stages with HR and senior network managers. Successful applicants will be notified within two weeks of application submission.

Equal Opportunity Statement

MTN Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy, ensuring that every candidate has an equal chance to contribute to our success.