Head of Retail Operations Job Vacancy in Ho, Ghana – Retail

Job Description

Position: Head of Retail Operations

Company: Shoprite Ghana

Location: Ho, Ghana

Experience: 8+ years in retail operations management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 120,000 – SSP 180,000 per annum

Vacancies:1

Company Overview

Shoprite Ghana is a leading supermarket chain operating across West Africa, renowned for delivering quality products at affordable prices. With a strong commitment to community development, sustainability, and customer satisfaction, Shoprite has become a household name in Ghana. The Ho store serves as a strategic hub for the Volta Region, offering a wide range of groceries, fresh produce, household goods, and specialty items. As part of its expansion strategy, Shoprite Ghana continuously invests in talent, technology, and innovative retail solutions to stay ahead in a competitive market. This commitment creates a dynamic environment for professionals seeking career growth and the chance to make a tangible impact on the retail landscape in Ghana.

Job Overview

The Head of Retail Operations will lead all operational aspects of the Ho store, ensuring seamless daily activities, optimal inventory management, and exceptional customer experiences. Reporting directly to the Regional Operations Director, you will be responsible for driving sales performance, implementing best practices, and fostering a culture of excellence among store teams. This role is pivotal in aligning store operations with Shoprite’s corporate objectives, enhancing profitability, and supporting the broader mission of delivering value to Ghanaian shoppers. For more information about Shoprite Ghana and its career opportunities, visit Shoprite Ghana Careers.

Key Responsibilities

• Oversee all store functions including merchandising, inventory control, loss prevention, and customer service.
• Develop and execute operational strategies that increase sales, improve margin, and enhance store efficiency.
• Lead, mentor, and evaluate store managers and department heads to ensure high performance and professional development.
• Analyze sales data, foot traffic, and market trends to make data‑driven decisions that boost profitability.
• Ensure compliance with health, safety, and regulatory standards, maintaining a safe shopping environment.
• Collaborate with supply chain and logistics teams to optimize stock levels and reduce out‑of‑stock situations.
• Implement visual merchandising standards and promotional activities that align with brand guidelines.
• Manage the store’s P&L, controlling expenses while achieving revenue targets.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Excellent analytical skills and proficiency in retail management software.
• Strategic thinking with the ability to translate business goals into actionable plans.
• Outstanding communication and interpersonal skills for effective stakeholder engagement.
• Problem‑solving mindset with a focus on continuous improvement.
• Deep understanding of Ghanaian retail market dynamics and consumer behavior.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Advanced certifications in retail operations or an MBA are considered an advantage.

Experience

Minimum of eight years of progressive experience in retail operations, with at least three years in a senior leadership role overseeing multi‑departmental functions within a large store or chain.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per annum, commensurate with experience and qualifications. The package includes performance‑based incentives, health benefits, and retirement contributions.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer matching.
• Annual performance bonus linked to store profitability.
• Employee discount on all Shoprite products.
• Paid parental and annual leave.
• Professional development and training allowances.

Training

• On‑boarding program covering Shoprite’s operational standards and culture.
• Leadership development workshops and mentorship opportunities.
• Continuous training on retail technology, data analytics, and customer service excellence.

Working Environment

Shoprite Ghana offers a vibrant, inclusive workplace where teamwork, innovation, and customer focus are celebrated. The Ho store provides a modern retail setting equipped with the latest technology, fostering a collaborative atmosphere that encourages employee input and growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Shoprite Ghana Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.