Operations Executive Jobs – BPO Service Delivery Role
Job Description
Operations Executive (BPO) – Customer Experience & Process Management
Company: Teleperformance Ghana
Location: Ghana – Accra
Industry: Business Process Outsourcing (BPO) / Customer Experience Management
Employment Type: Full-Time
Department: Operations & Service Delivery
Reporting To: Operations Manager
Experience: 2–5 Years Preferred
Education: Bachelor’s Degree or Higher National Diploma in Business Administration, Management, Communication, IT, or related field
Salary Range: GHS 5,500 – GHS 8,500 per month (based on experience and performance)
Job Reference: TPGH-OE-2026
Teleperformance continues to expand its presence in Ghana’s growing BPO sector and currently employs more than 1,300 professionals while investing in further operational growth across Accra.
About the Role
Teleperformance Ghana is seeking a highly organized and results-driven Operations Executive to support daily business process outsourcing operations, workforce coordination, client service delivery, and performance optimization. The successful candidate will play a key role in ensuring service-level agreements (SLAs) are achieved while maintaining exceptional customer experience standards.
This opportunity is ideal for professionals searching for BPO jobs in Ghana, operations executive jobs in Accra, and customer service management jobs in Ghana.
For additional regional career opportunities, candidates may also explore:
Key Responsibilities
- Monitor daily operational activities across customer support and back-office processes.
- Ensure compliance with client KPIs, quality standards, and operational procedures.
- Coordinate workforce scheduling, attendance tracking, and resource allocation.
- Analyze operational reports and identify opportunities for process improvement.
- Support team leaders with performance coaching and productivity enhancement initiatives.
- Prepare weekly and monthly business performance reports.
- Assist with client escalations and resolution management.
- Maintain service delivery targets and customer satisfaction metrics.
- Collaborate with Quality Assurance and Training teams to improve performance outcomes.
- Drive continuous improvement projects using operational analytics.
- Support onboarding and transition activities for new client programs.
- Participate in workforce planning and capacity management discussions.
Professionals seeking operations jobs in Ghana, service delivery jobs in Accra, and business operations careers in Ghana will find this role particularly rewarding.
Required Qualifications
Education
- Bachelor’s Degree or HND in:
- Business Administration
- Operations Management
- Project Management
- Human Resource Management
- Information Technology
- Communications
Experience
- Minimum 2 years of experience in a BPO, call center, customer support, shared services, or business operations environment.
- Experience managing operational metrics and reporting.
- Exposure to customer experience operations is highly desirable.
Candidates with backgrounds in call center jobs in Ghana, customer support jobs in Accra, and operations coordinator jobs in Ghana are encouraged to apply.
Technical Skills
The ideal candidate should possess:
- Workforce Management knowledge
- CRM platform experience
- Microsoft Excel and reporting expertise
- Performance analytics capabilities
- SLA monitoring experience
- Customer experience management skills
- Process optimization knowledge
- Business intelligence reporting
- Operational risk management
- Team coordination abilities
Applicants frequently searching for BPO careers in Ghana, business analyst jobs in Accra, and operations management jobs in Ghana may find this role aligned with their career goals.
Preferred Competencies
- Strong leadership and communication skills
- Analytical and problem-solving mindset
- Time management and prioritization
- Attention to detail
- Stakeholder management
- Data-driven decision making
- Client relationship management
- Performance coaching abilities
- Adaptability in fast-paced environments
Training & Development
Selected candidates will receive structured training covering:
- Client account operations
- Customer experience excellence
- Workforce planning fundamentals
- Performance management systems
- Quality assurance standards
- Business process optimization
- Leadership development programs
- Operational reporting and analytics
- Compliance and data security requirements
Individuals interested in corporate jobs in Accra, graduate operations jobs in Ghana, and professional BPO careers in Ghana can benefit significantly from these development opportunities.
For broader international opportunities, candidates may also review:
Compensation & Benefits
- Competitive monthly salary
- Performance-based incentives
- Medical insurance coverage
- Professional certification support
- Annual leave entitlement
- Career advancement pathways
- Employee wellness initiatives
- Structured learning and development programs
- Modern office facilities
- Employee recognition programs
Professionals exploring full-time jobs in Ghana, office jobs in Accra, and operations executive vacancies in Ghana are encouraged to apply.
Work Environment
The role operates within a fast-paced customer experience environment where collaboration, innovation, and service excellence are essential. Employees work alongside international clients and diverse operational teams while contributing to strategic business outcomes.
Candidates searching for multinational company jobs in Ghana, private sector jobs in Accra, service operations jobs in Ghana, and business process outsourcing jobs in Ghana will find excellent growth potential in this position.
Additional regional employment resources:
Professionals interested in exploring neighboring markets may also visit:
Application Process
Interested applicants should submit:
- Updated CV/Resume
- Cover Letter
- Academic Certificates
- Professional Certifications (if applicable)
- Two Professional References
