Hospitality Operations Manager Job Vacancy in Elmina, Ghana – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Radisson Hotel Group

Location: Elmina, Ghana

Experience: 5+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, dedicated to providing exceptional guest experiences through world-class service and innovative management practices. Our presence in West Africa is growing rapidly, and we are committed to setting the gold standard for luxury and comfort. As a premier brand, we focus on creating memorable moments for every traveler, whether they are visiting for business or leisure. We pride ourselves on our diverse workforce and our ability to integrate local cultural richness with international service standards. By joining our team, you become part of a global network of professionals dedicated to excellence. We are currently expanding our footprint in the coastal regions of West Africa, creating significant career opportunities in Ghana for talented individuals who strive for perfection in service delivery.

Job Overview

We are seeking a highly organized and dynamic Hospitality Operations Manager to lead our Elmina facility. This role is critical to ensuring that every aspect of the guest experience, from front-desk interactions to housekeeping and food service, meets the rigorous standards of the Radisson brand. The successful candidate will oversee daily operations, manage diverse teams, and implement strategic improvements to maximize guest satisfaction and operational efficiency. This is a pivotal role within our regional expansion strategy. For more information on global standards, visit ghanajobsearch.com. You will be responsible for maintaining the highest levels of service while managing budgets, optimizing staff performance, and ensuring compliance with all local health and safety regulations. This job vacancy in Ghana offers a unique chance to lead a high-performing team in one of the most beautiful tourist destinations in the country.

Key Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure seamless guest journeys.
• Manage and mentor department heads in housekeeping, food and beverage, and maintenance.
• Monitor guest feedback and implement corrective actions to maintain high satisfaction scores.
• Control operational costs and manage departmental budgets effectively.
• Ensure strict adherence to international hygiene, safety, and security protocols.
• Coordinate with local vendors and suppliers to ensure consistent quality of goods and services.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional verbal and written communication skills in English.
• Strong financial acumen and experience in budget management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Problem-solving skills with a focus on guest-centric solutions.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management or tourism are highly desirable. Candidates must demonstrate a deep understanding of international hospitality standards and local market trends.

Experience

Applicants must possess a minimum of five years of experience in hospitality operations, with at least two years in a supervisory or managerial capacity within a luxury or upscale hotel environment. Proven track record of managing large teams and improving operational efficiency is essential. For those looking for similar roles in other regions, check cameroonjobsearch.com.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Opportunities for international transfers within the Radisson group.
• Employee discounts on stays and dining at Radisson properties worldwide.

Training

• Continuous professional development programs.
• Leadership training workshops.
• Brand-specific service excellence training.

Working Environment

The working environment is fast-paced and highly interactive, requiring a professional demeanor at all times. You will work closely with various departments in a high-pressure setting that demands attention to detail. We offer a vibrant and inclusive workplace where teamwork is celebrated. For more job listings across Africa, visit egyptjobsearch.com.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. We are looking for individuals who demonstrate passion for the hospitality industry and a commitment to excellence. This is one of many employment in Ghana opportunities we are facilitating this season. Please ensure all documents are submitted through our official recruitment portal.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are actively hiring in Ghana to build a diverse team of professionals.