Retail Operations Manager Job Vacancy in Sunyani, Ghana – Retail & Consumer Goods

Job Description

Position: Retail Operations Manager

Company: Shoprite Ghana

Location: Sunyani, Ghana

Experience: 5+ years in retail management, preferably in multi‑store environments

Education: Bachelor’s degree in Business Administration, Retail Management or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations

Salary: SSP 45,000 – SSP 70,000 per month

Vacancies:1

Company Overview

Shoprite Ghana is a leading retailer in West Africa, operating a network of supermarkets and hypermarkets that deliver quality products at affordable prices. With a strong commitment to community development, sustainability, and customer satisfaction, Shoprite Ghana has become a trusted brand across the country. The company continuously invests in technology, staff training, and supply‑chain efficiency to stay ahead in a competitive market. As part of its expansion strategy, Shoprite Ghana is looking for dynamic professionals who can drive operational excellence and enhance the shopping experience for millions of Ghana Jobs seekers.

Our Sunyani store serves as a regional hub for the Brong‑Ahafo region, offering a wide range of groceries, fresh produce, household items, and apparel. The store’s success relies on a cohesive team that embraces innovation, adheres to high standards, and delivers exceptional service. By joining our team, you will be part of a vibrant workplace that values diversity, career growth, and a strong sense of purpose.

Job Overview

The Retail Operations Manager will oversee all aspects of store performance, including sales, inventory, staff productivity, and customer satisfaction. Reporting directly to the Regional Operations Director, you will develop and implement strategies that align with corporate goals while ensuring compliance with local regulations. This role is pivotal in driving profitability, optimizing processes, and fostering a culture of continuous improvement. For more information about our corporate values and career pathways, visit our main website https://ghanajobsearch.com.

Key Responsibilities

• Lead daily store operations, ensuring seamless execution of sales, merchandising, and customer service standards.
• Analyze sales data, KPIs, and market trends to develop actionable plans that increase revenue and market share.
• Manage inventory levels, stock replenishment, and loss prevention initiatives to minimize shrinkage.
• Recruit, train, coach, and evaluate store staff, fostering a high‑performance team culture.
• Ensure compliance with health, safety, and food safety regulations, as well as internal policies.
• Collaborate with marketing and visual merchandising teams to execute promotional campaigns.
• Prepare and present performance reports to senior management on a weekly and monthly basis.
• Implement cost‑control measures while maintaining product quality and customer satisfaction.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• Excellent analytical skills and proficiency in retail management software.
• Effective communication and negotiation skills for vendor and stakeholder interactions.
• Problem‑solving mindset with the ability to make data‑driven decisions quickly.
• Customer‑centric approach and a passion for delivering superior shopping experiences.

Education

A Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, or a related discipline is required. Professional certifications such as Certified Retail Manager (CRM) or equivalent are advantageous.

Experience

Minimum of five years in retail management, with at least two years in a supervisory or managerial role overseeing multiple departments. Experience in a fast‑moving consumer goods (FMCG) environment or large‑scale supermarket operations is highly preferred.

Salary

The compensation package ranges from SSP 45,000 to SSP 70,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Professional development and tuition reimbursement programs.

Training

• Comprehensive onboarding program covering store systems, policies, and brand standards.
• Leadership development workshops and mentorship opportunities.
• Continuous on‑the‑job training through e‑learning platforms.

Working Environment

Shoprite Ghana offers a dynamic, inclusive, and collaborative workplace where innovation is encouraged. Our Sunyani location features modern facilities, a supportive management team, and a culture that celebrates diversity and employee achievements. You will work alongside dedicated professionals who share a common goal of delivering excellence to our customers.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview. For additional career resources, explore our partner site https://www.gambiajobsearch.com/.

Equal Opportunity Statement

Shoprite Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect.