International Freight Operations Manager Job Vacancy in Takoradi, Ghana – Logistics

Job Description

Position: International Freight Operations Manager

Company: DHL Global Forwarding

Location: Takoradi, Ghana

Experience: Minimum 5 years in freight forwarding and logistics management

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics

Department: Operations

Salary: SSP 30,000 – 45,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding is a leading international logistics provider with a strong presence in Ghana, offering comprehensive air, ocean, and road freight solutions. With a commitment to innovation, sustainability, and customer‑centric service, DHL has built a reputation for reliable, end‑to‑end supply chain management across more than 220 countries and territories. In Ghana, the company supports a diverse range of industries, from manufacturing and mining to agriculture and retail, helping businesses streamline their international trade operations. As part of its expansion strategy, DHL is investing in state‑of‑the‑art facilities in Takoradi, a key port city that serves as a gateway for West African trade. This growth creates exciting career opportunities for professionals seeking to contribute to a global leader while working on impactful projects that drive economic development in Ghana. The role aligns with DHL’s vision of connecting people and improving lives, making it an ideal platform for ambitious logistics experts looking to advance their careers in a dynamic, multicultural environment.

Job Overview

The International Freight Operations Manager will lead the end‑to‑end management of air and ocean freight shipments, ensuring seamless coordination between customers, carriers, customs authorities, and internal teams. Reporting to the Regional Operations Director, you will be responsible for optimizing operational processes, maintaining compliance with international trade regulations, and delivering superior service levels that meet DHL’s high standards. This position plays a pivotal role in expanding DHL’s market share in West Africa by developing strategic partnerships, implementing cost‑effective routing solutions, and leveraging technology to enhance visibility and efficiency. The successful candidate will work closely with sales, finance, and IT departments to align operational performance with business objectives, contributing directly to the company’s growth and reputation for excellence. For more information about DHL’s career opportunities, visit Ghana Job Search.

Key Responsibilities

• Oversee the planning, execution, and monitoring of international freight shipments, ensuring on‑time delivery and cost efficiency.
• Manage relationships with global carriers, freight forwarders, and customs brokers to negotiate rates and service agreements.
• Ensure compliance with Ghanaian customs regulations, Incoterms, and international trade laws.
• Lead a team of operations coordinators, providing coaching, performance feedback, and professional development.
• Implement process improvements and automation tools to increase operational transparency and reduce manual errors.
• Analyze shipment data and key performance indicators to drive continuous improvement and meet service level agreements.
• Collaborate with sales and account management to develop tailored logistics solutions for key clients.
• Prepare operational reports for senior management, highlighting trends, risks, and opportunities.

Required Skills

• Strong knowledge of air, ocean, and multimodal freight forwarding processes.
• Excellent negotiation and vendor management abilities.
• Proficiency in logistics software (e.g., SAP TM, Oracle Transportation Management) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret complex data and generate actionable insights.
• Effective leadership and team‑building skills.
• Exceptional communication skills, both written and verbal, in English.
• Problem‑solving orientation with a focus on customer satisfaction.

Education

A bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related discipline is required. Professional certifications such as Certified International Freight Forwarder (CIFF) or Certified Supply Chain Professional (CSCP) are advantageous and demonstrate a commitment to industry best practices.

Experience

Applicants must have a minimum of five years of progressive experience in freight forwarding, logistics operations, or supply chain management, with at least two years in a supervisory or managerial capacity. Experience working in a multinational logistics environment and familiarity with Ghanaian import/export procedures are essential.

Salary

The compensation package ranges from SSP 30,000 to SSP 45,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, pension contributions, and other employee benefits.

Benefits

• Comprehensive health and dental coverage.
• Pension scheme with employer contributions.
• Annual performance bonus.
• Paid annual leave and public holidays.
• Employee assistance program.
• Discounted rates on DHL services for personal shipments.

Training

• Onboarding program covering DHL’s global standards and local operational procedures.
• Access to DHL’s internal learning platform for continuous professional development.
• Opportunities to attend industry conferences and certification courses.

Working Environment

The role is based in DHL’s modern Takoradi office, located near the port and major transport corridors. Employees benefit from a collaborative, multicultural workplace that encourages innovation and knowledge sharing. Flexible working arrangements are available to support work‑life balance, and the office is equipped with state‑of‑the‑art technology to facilitate efficient operations.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the DHL Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. We encourage qualified Ghanaian professionals to apply and join our team of dedicated logistics experts.