E-commerce Operations Manager Job Vacancy in Paga, Ghana – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Ghana Limited

Location: Paga, Ghana

Experience: 5+ years

Education: Bachelor’s Degree in Business Administration, Logistics, or Supply Chain Management

Employment Type: Full Time

Industry: Retail & E-commerce

Department: Operations & Logistics

Vacancies: 1

Company Overview

Jumia Ghana Limited is the leading e-commerce platform in Africa, dedicated to connecting millions of consumers and thousands of merchants across the continent. We strive to revolutionize the retail landscape by providing seamless digital shopping experiences. As part of our expansion strategy, we are looking for talented individuals to join our growing team. We offer dynamic career opportunities in Ghana for professionals who are passionate about technology, logistics, and customer satisfaction. Our mission is to empower local businesses by providing them with a digital storefront to reach a wider audience, thereby driving economic growth through digital transformation.

Our operations are built on innovation, efficiency, and a deep understanding of the local market dynamics. We are constantly evolving to meet the changing needs of our customers. If you are looking for employment in Ghana within a fast-paced, high-growth environment, Jumia is the place to be. We pride ourselves on our ability to solve complex logistical challenges in diverse geographical regions, ensuring that every package reaches its destination on time.

Job Overview

The E-commerce Operations Manager will be responsible for overseeing the end-to-end operational processes within the Paga region. This role is critical in ensuring that our logistics, warehousing, and last-mile delivery systems function at peak efficiency. You will manage a diverse team of supervisors and field staff to ensure that all customer orders are processed, packed, and delivered according to our strict service level agreements. This is a high-impact role that requires a strategic thinker who can also dive into the granular details of daily operations. For more information on available roles, visit https://ghanajobsearch.com.

Key Responsibilities

• Optimize last-mile delivery routes to reduce costs and improve delivery speed.
• Manage warehouse inventory levels to ensure product availability and minimize shrinkage.
• Supervise a team of delivery riders and warehouse staff to maintain high performance standards.
• Monitor key performance indicators (KPIs) related to order fulfillment and delivery accuracy.
• Coordinate with third-party logistics providers to ensure seamless regional distribution.
• Implement process improvements to streamline the order-to-delivery lifecycle.

Required Skills

• Advanced proficiency in logistics management software and ERP systems.
• Strong analytical skills to interpret operational data and drive decision-making.
• Excellent leadership and team management capabilities.
• In-depth knowledge of local transportation networks and regional logistics challenges.
• Strong communication skills to interact with vendors, staff, and customers.

Education

A minimum of a Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. Professional certifications in Six Sigma or Lean Management are highly preferred.

Experience

Candidates must possess at least 5 years of experience in operations management, specifically within the e-commerce or fast-moving consumer goods (FMCG) sectors. Proven experience in managing large-scale logistics networks in West Africa is a significant advantage. You should have a track record of improving operational efficiency and managing diverse teams in a high-pressure environment.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Opportunities for international training and development.
• Career advancement within a pan-African organization.

Explore more career paths at https://algeriajobsearch.com/.

Training

• Comprehensive onboarding program on Jumia’s proprietary logistics technology.
• Continuous leadership development workshops.
• Advanced supply chain optimization training.
• Safety and compliance training for warehouse operations.

Working Environment

The working environment is fast-paced, energetic, and highly collaborative. You will spend time both in a professional office setting and on the warehouse floor to ensure operational excellence. This role requires adaptability to changing market conditions and the ability to solve problems in real-time. We foster a culture of accountability and continuous learning.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documents are in PDF format. We are looking for individuals who demonstrate a proactive approach to problem-solving and a commitment to excellence. For more job vacancies in Ghana, please keep checking our portal.

For more international opportunities, visit https://liberiajobsearch.com/.

Equal Opportunity Statement

Jumia Ghana Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.