E-commerce Logistics Coordinator Job Vacancy in Bawku, Ghana – Retail and E-commerce Operations

Job Description

Position: E-commerce Logistics Coordinator

Company: Jumia Ghana

Location: Bawku, Ghana

Experience: 3-5 years

Education: Bachelor’s Degree in Supply Chain Management, Logistics, or Business Administration

Employment Type: Full-time

Industry: Retail and E-commerce Operations

Department: Operations and Fulfillment

Salary: SSP 4,500 – SSP 6,500

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to connecting millions of consumers and sellers across the continent. Our mission is to transform the retail landscape in Africa by providing a seamless, reliable, and efficient shopping experience. As a major player in the digital economy, we leverage cutting-edge technology to solve complex logistical challenges and bridge the gap between local merchants and a vast customer base. We are constantly looking for talented individuals to join our growing team and help us drive digital transformation across the region. If you are looking for career opportunities in Ghana, Jumia offers a dynamic and fast-paced environment where innovation is at the heart of everything we do.

Job Overview

We are seeking a highly organized and proactive E-commerce Logistics Coordinator to join our operations team in Bawku. This role is critical to ensuring that our customers receive their orders accurately and on time. You will be responsible for overseeing the end-to-end fulfillment process, from warehouse management to last-mile delivery coordination. This position requires a deep understanding of supply chain dynamics and the ability to manage multiple moving parts in a high-pressure environment. By joining our team, you will play a vital role in our mission to provide exceptional service to our customers. For more information on available roles, visit https://ghanajobsearch.com.

Key Responsibilities

• Coordinate daily delivery schedules to ensure timely fulfillment of customer orders.
• Monitor inventory levels and coordinate with warehouse staff to prevent stockouts.
• Manage relationships with third-party logistics providers and delivery personnel.
• Analyze delivery performance metrics to identify areas for operational improvement.
• Resolve customer complaints related to shipping delays or damaged goods.
• Ensure all logistics activities comply with local regulations and company standards.

Required Skills

• Proficiency in logistics management software and Microsoft Excel.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Deep understanding of last-mile delivery optimization.

Education

A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is required. Professional certification in logistics or supply chain management is a significant advantage.

Experience

Candidates must have a minimum of 3 to 5 years of experience in logistics, warehouse management, or e-commerce operations. Proven experience in managing delivery fleets or coordinating with third-party logistics providers is highly preferred. We value candidates who have demonstrated success in optimizing supply chain processes.

Salary

The monthly salary for this position ranges from SSP 4,500 to SSP 6,500, depending on experience and performance metrics. This is a competitive package designed to attract top talent in the sector.

Benefits

• Health insurance coverage.
• Performance-based annual bonuses.
• Commuter allowance.
• Paid time off and sick leave.

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Training

• Comprehensive onboarding program.
• Advanced logistics software training.
• Leadership and management development workshops.

Working Environment

The working environment is energetic and highly collaborative. While much of the work is office-based, regular visits to the warehouse and distribution centers are required to ensure operational excellence. This role is ideal for someone who thrives in a dynamic setting and enjoys solving real-world logistical puzzles. Employment in Ghana with Jumia means being part of a diverse and inclusive team that values every voice.

Application Process

Interested candidates should submit their updated CV and a cover letter through our official recruitment portal. We are looking for individuals who demonstrate passion for the e-commerce industry and a commitment to excellence. Please note that only shortlisted candidates will be contacted for interviews. For more job vacancies in Africa, visit https://somaliajobsearch.com/job-vacancy-in-mogadishu/.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and abilities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are hiring in Ghana and look forward to meeting talented professionals from all backgrounds.