Head of Retail Banking Operations Job Vacancy in Ho, Ghana – Banking & Finance

Job Description

Position:Head of Retail Banking Operations

Company:Ecobank Ghana

Location:Ho, Ghana

Experience:10+ years in banking operations and risk management

Education:Bachelor’s degree in Finance, Business Administration, or related field; MBA preferred

Employment Type:Full-time

Industry:Banking & Finance

Department:Retail Banking

Salary:SSP 120,000 – 180,000 per annum

Vacancies:1

Company Overview

Ecobank Ghana is a leading pan-African banking institution with a strong presence across the continent. Established in 1985, Ecobank provides a full suite of financial services, including retail banking, corporate banking, and wealth management. The bank is committed to fostering financial inclusion, supporting small and medium enterprises, and driving economic growth in Ghana and the wider African market. As part of its strategic expansion, Ecobank continuously invests in technology, talent development, and innovative products to meet the evolving needs of its customers. Joining Ecobank means becoming part of a dynamic, inclusive, and forward‑thinking organization that values integrity, excellence, and community impact. This role offers a unique opportunity to shape the future of retail banking in the Volta Region while contributing to the bank’s broader mission of empowering Africa’s economies.

Job Overview

The Head of Retail Banking Operations will lead the end‑to‑end delivery of retail banking services in the Ho branch network. Reporting directly to the Regional Director, you will be responsible for optimizing operational efficiency, ensuring compliance with regulatory standards, and enhancing customer experience across all retail channels. This position plays a critical role in driving growth, managing risk, and implementing innovative solutions that align with Ecobank’s digital transformation agenda. The successful candidate will collaborate closely with product, risk, and technology teams to deliver seamless banking experiences. For more information about Ecobank’s career opportunities, visit Ghana Job Search. This posting is a prime example of Ghana Jobs and reflects the vibrant Jobs in Ghana market, offering a compelling Job Vacancy in Ghana for ambitious professionals.

Key Responsibilities

• Develop and execute operational strategies to achieve branch performance targets.
• Oversee daily retail banking activities, including account opening, cash handling, and loan processing.
• Ensure strict adherence to regulatory requirements and internal policies.
• Lead a team of branch managers and support staff, fostering a culture of high performance and customer focus.
• Implement digital banking initiatives to improve service delivery and reduce operational costs.
• Monitor key performance indicators (KPIs) and produce regular performance reports for senior management.
• Manage risk assessment processes and coordinate with the Risk Management department.
• Drive continuous improvement projects to enhance operational efficiency and customer satisfaction.

Required Skills

• Strong leadership and people management capabilities.
• In‑depth knowledge of retail banking operations and regulatory frameworks.
• Proven track record in process optimization and digital transformation.
• Excellent analytical and problem‑solving skills.
• Effective communication and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinking with a focus on customer‑centric solutions.
• Proficiency in banking software and Microsoft Office Suite.

Education

A minimum of a Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. An MBA or relevant professional certifications such as CFA, CPA, or banking-specific qualifications are highly desirable and will be considered an advantage during the selection process.

Experience

Candidates must possess at least ten years of progressive experience in retail banking operations, with a minimum of five years in a senior leadership role. Experience in managing multi‑branch networks, implementing digital banking solutions, and leading large teams is essential. Prior exposure to the Ghanaian banking regulatory environment will be a distinct advantage.

Salary

The compensation package is competitive and aligned with market standards for senior banking roles in Ghana. The salary range is SSP 120,000 – 180,000 per annum, complemented by performance‑based bonuses, health insurance, and a pension scheme.

Benefits

• Performance‑linked annual bonus.
• Comprehensive health and medical coverage.
• Pension fund contributions.
• Professional development allowance.
• Employee assistance program.
• Flexible working arrangements where applicable.

Training

• Leadership development programs tailored for senior banking executives.
• Continuous learning opportunities through Ecobank Academy.
• Access to industry conferences and workshops.
• On‑the‑job training for emerging digital banking tools.
• Mentorship from senior regional leaders.

Working Environment

Ecobank Ghana offers a collaborative, inclusive, and high‑performance work environment. Employees benefit from modern office facilities, state‑of‑the‑art technology platforms, and a culture that encourages innovation and continuous improvement. The bank promotes work‑life balance and supports community engagement initiatives, reflecting its commitment to social responsibility and sustainable development.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal on the Ecobank Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview. The recruitment process includes a competency‑based interview, a technical assessment, and a final discussion with senior leadership.

Equal Opportunity Statement

Ecobank Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment aligns with our broader goal of fostering Employment in Ghana and supporting Hiring in Ghana across all levels of the organization.