Hospitality Operations Manager Job Vacancy in Ho, Ghana – Tourism and Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Accor Hotels Ghana

Location: Ho, Ghana

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism and Hospitality

Department: Operations

Salary: SSP 8,500 – SSP 12,000

Vacancies: 1

Company Overview

Accor Hotels is a global leader in the hospitality sector, operating a diverse portfolio of brands ranging from luxury hotels to economy lodging. In Ghana, we are expanding our footprint to provide world-class service standards across the Volta Region. We pride ourselves on creating memorable experiences for international travelers and local guests alike. As part of our mission to redefine luxury and comfort, we are looking for dedicated professionals to join our growing team. This is a premier opportunity for those seeking career opportunities in Ghana within a globally recognized brand. We foster a culture of excellence, diversity, and continuous improvement, ensuring that every guest feels at home while experiencing international standards of service.

Job Overview

The Hospitality Operations Manager will be responsible for overseeing the daily activities of our Ho facility to ensure seamless service delivery. This role is critical in maintaining the high standards expected by Accor guests. You will manage various departments, including front office, housekeeping, and food and beverage, to ensure optimal efficiency and guest satisfaction. This job vacancy in Ghana is designed for a leader who can balance administrative duties with hands-on floor management. We are looking for a strategic thinker who can optimize operational costs while enhancing the guest experience. For more information on available roles, visit https://ghanajobsearch.com.

Key Responsibilities

• Oversee daily operations of the hotel to ensure maximum guest satisfaction and operational efficiency.
• Manage and mentor department heads to maintain high service standards across all guest touchpoints.
• Monitor financial performance, including budgeting, forecasting, and controlling operational expenses.
• Implement and enforce strict health, safety, and hygiene protocols throughout the premises.
• Coordinate with the marketing team to drive occupancy rates and manage seasonal promotions.
• Handle guest feedback and resolve complex complaints to maintain a positive online reputation.

Required Skills

• Advanced leadership and team management capabilities.
• Strong financial acumen and experience in P&L management.
• Excellent verbal and written communication skills in English.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Exceptional problem-solving and conflict-resolution skills.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management are highly preferred.

Experience

Candidates must possess a minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial capacity. Proven experience in a high-volume hospitality environment is essential for success in this role.

Salary

The monthly salary for this position ranges from SSP 8,500 to SSP 12,000, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Subsidized meals during working hours.
• Discounts on Accor hotel stays worldwide.
• Paid annual leave and sick leave.

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Training

• Accor Global Leadership Development Program.
• Advanced Customer Service Excellence workshops.
• Digital Hospitality and PMS training.

Working Environment

The working environment is fast-paced and dynamic, requiring presence on the floor during peak hours. You will work closely with a multicultural team in a professional and high-energy setting. Employment in Ghana with Accor offers a structured and supportive corporate environment.

Application Process

Interested candidates should submit their updated CV and a cover letter through our official recruitment portal. We are looking for individuals who demonstrate a passion for service and a commitment to excellence. Please note that only shortlisted candidates will be contacted for interviews. For more job listings in the region, visit https://senegaljobsearch.com/.

Equal Opportunity Statement

Accor Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. Hiring in Ghana is part of our commitment to local talent development.