IT Service Desk Manager Job Vacancy in Accra, Ghana – Information Technology

Manager
Accra
August 16, 2026
Full Time
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Job Description

Position: IT Service Desk Manager

Company: Oracle

Location: Accra, Ghana

Experience: 5 years

Education: Bachelor’s degree

Employment Type: Full-time

Industry: Information Technology

Department: IT

Vacancies: 1

Company Overview

Oracle is a leading global provider of enterprise cloud computing, empowering businesses of all sizes on their journey of digital transformation. With a wide range of innovative solutions, Oracle helps organizations drive business growth, improve operational efficiency, and enhance customer experience.

Oracle’s commitment to innovation and customer satisfaction has earned the company numerous awards and recognition. Oracle’s products and services are used by over 430,000 customers in more than 175 countries, making it one of the largest and most successful technology companies in the world.

Job Overview

Oracle is seeking an experienced IT Service Desk Manager to join its team in Accra, Ghana. The successful candidate will be responsible for managing the IT service desk, ensuring timely and effective resolution of technical issues, and providing exceptional customer service to internal stakeholders.

The IT Service Desk Manager will work closely with the IT team to identify and resolve technical issues, develop and implement process improvements, and ensure compliance with IT service management best practices. The ideal candidate will have a strong technical background, excellent communication and problem-solving skills, and experience in IT service management.

For more information on Oracle’s products and services, please visit our website at https://ghanajobsearch.com.

Key Responsibilities

  • Manage the IT service desk, ensuring timely and effective resolution of technical issues
  • Develop and implement process improvements to enhance IT service delivery
  • Collaborate with the IT team to identify and resolve technical issues
  • Ensure compliance with IT service management best practices
  • Provide exceptional customer service to internal stakeholders

Required Skills

  • Strong technical background in IT service management
  • Excellent communication and problem-solving skills
  • Experience in IT service management, preferably in a similar role
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment

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Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

At least 5 years of experience in IT service management, preferably in a similar role.

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and tools

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Training

Oracle provides comprehensive training and development programs to help employees enhance their skills and knowledge.

Working Environment

Oracle’s work environment is collaborative, dynamic, and fast-paced, with a strong focus on innovation and customer satisfaction.

Application Process

To apply for this role, please submit your application, including your resume and cover letter, to the Oracle recruitment team.

Equal Opportunity Statement

Oracle is an equal opportunity employer and welcomes applications from diverse candidates.

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