Retail Operations Manager Job Vacancy in Kumasi, Ghana – Retail & Consumer Goods
Job Description
Position: Retail Operations Manager
Company: Shoprite Ghana
Location: Kumasi, Ghana
Experience: Minimum 5 years in retail operations management
Education: Bachelor’s degree in Business Administration, Retail Management or related field
Employment Type: Full-time
Industry: Retail & Consumer Goods
Department: Operations
Salary: 2,500 – 4,000 SSP per month
Vacancies:1
Company Overview
Shoprite Ghana is a leading supermarket chain operating across West Africa, renowned for delivering quality products at affordable prices. With a strong commitment to community development, sustainability, and customer satisfaction, Shoprite has become a household name in Ghana. The Kumasi store serves a vibrant market of over one million residents, offering a wide range of groceries, fresh produce, household items, and specialty goods. As part of its expansion strategy, Shoprite Ghana continuously seeks talented professionals who can drive operational excellence and enhance the shopping experience. This role presents a unique opportunity to join a dynamic team, contribute to the growth of a market‑leading retailer, and shape the future of retail in Ghana. For more information about the company’s vision, visit the main website.
Job Overview
The Retail Operations Manager will be responsible for overseeing all aspects of store operations in Kumasi, ensuring that sales targets, customer service standards, and profitability goals are consistently met. This position reports directly to the Regional Operations Director and collaborates closely with department heads, including merchandising, logistics, human resources, and finance. The role demands a strategic mindset, strong leadership skills, and a deep understanding of retail best practices. The successful candidate will lead a team of supervisors and associates, implement process improvements, and maintain compliance with corporate policies and local regulations. The position also involves regular interaction with suppliers, community partners, and corporate stakeholders to foster strong relationships and drive business growth.
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Key Responsibilities
- Lead daily store operations, including sales floor management, inventory control, and cash handling.
- Develop and execute operational strategies to achieve monthly and annual sales targets.
- Monitor key performance indicators (KPIs) such as shrinkage, turnover, and customer satisfaction, and implement corrective actions when needed.
- Ensure compliance with health, safety, and food hygiene standards in accordance with Ghanaian regulations.
- Coach, mentor, and evaluate store supervisors and front‑line staff to build a high‑performing team.
- Coordinate with the merchandising team to optimize product placement, promotions, and stock replenishment.
- Manage vendor relationships, negotiate terms, and oversee the receipt and quality inspection of goods.
- Prepare operational reports for senior management, highlighting achievements, challenges, and opportunities.
- Drive loss prevention initiatives and oversee security protocols.
- Champion sustainability practices, including waste reduction and energy efficiency, aligning with Shoprite’s corporate responsibility goals.
Required Skills
- Strong leadership and people‑management abilities with a track record of building cohesive teams.
- Excellent analytical skills to interpret sales data and make data‑driven decisions.
- Proficiency in retail management software and Microsoft Office Suite.
- Effective communication and negotiation skills for vendor and stakeholder engagement.
- Problem‑solving mindset with the ability to act decisively under pressure.
- Knowledge of Ghanaian retail regulations, labor laws, and safety standards.
- Customer‑centric approach with a focus on delivering exceptional service.
Education
A Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, or a related discipline is required. Candidates with additional certifications in Project Management, Lean Six Sigma, or Retail Operations are highly regarded.
Experience
Minimum of five (5) years of progressive experience in retail operations, with at least two (2) years in a supervisory or managerial capacity. Experience in a multi‑store environment or within a large supermarket chain is preferred.
Salary
The compensation package ranges from 2,500 to 4,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are offered in line with store profitability and individual contributions.
Benefits
- Comprehensive health insurance covering medical, dental, and vision.
- Retirement savings plan with employer matching contributions.
- Paid annual leave, sick leave, and public holidays.
- Employee discount on all Shoprite products.
- Transportation allowance for commuting to the Kumasi store.
Training
- Onboarding program covering company culture, policies, and operational procedures.
- Leadership development workshops focused on coaching, performance management, and strategic planning.
- Continuous learning opportunities through internal e‑learning platforms and external certifications.
Working Environment
The Kumasi store operates in a fast‑paced, customer‑focused environment with a diverse workforce. The Retail Operations Manager will work in a collaborative setting, interacting with cross‑functional teams and external partners. The role requires occasional weekend and evening work to align with store operating hours and promotional events.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. For additional guidance on the application steps, refer to the following resource.
Equal Opportunity Statement
Shoprite Ghana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.
